RETURNS POLICY

Returned Products must conform to our returns policy below.

You have a legal obligation to take reasonable care of the products while they are in your possession, and you must return them in the same condition in which you receive them (except to the extent reasonably necessary to examine them).

This includes the following guidelines:

  • Products should be returned unworn (other than to try them on), unwashed, undamaged and unused with their original tags.
  • If the Product comes with a security tag this should be left on.

If you fail to comply with the above obligations (including the conditions of return), we may deduct from the refund an amount to reflect the diminished value of the Product(s) up to the full price of the Product(s).

 

RETURNS PROCESS

We recommend that you return Products in their original packaging to ensure the necessary protection when in transit. Instructions for the return of the Product(s) will be included with the delivery package. When cancelling a purchase and returning Products to us you have two options available to you :

 1.) Depending on where you live, exercise your right to cancel under the French consumer code. You will be refunded the full price for the Product(s) (subject to our Returns Policy) and the cost of standard delivery but will be liable for the organisation of returning the Product(s) to us.

 

I. YOUR CANCELLATION RIGHT UNDER THE FRENCH CONSUMER CODE (Annex article R. 121-1)

You may cancel a contract at any time before your order is delivered and up to 14 days afterwards, beginning on the day after you received the Products ("cooling-off period").

To cancel a Contract, you must clearly inform us, preferably :

  • By email at customerservice@la-panoplie.com or by telephone on + 33 (0)1 48 07 87 37, giving us your name, address and order reference, or :
  • By completing and returning the cancellation form and sending it to the address set out in the form.

If you cancel an order (or part of an order) during the cooling off period, you must return the Product(s) within 14 days after the day on which you notify us of the cancellation and comply with the Returns Policy.

If you cancel a Contract between us within the 14 day cooling-off period (see above), we will process the refund due to you as soon as possible and, in any case within 14 days after the day on which we receive the Product(s) back or (ii) if earlier, the day on which we receive evidence that you have returned the Product(s) to our returns address.

We will refund the price of the Product(s) in full (subject to any deduction we are entitled to make due to your use of or damage to the Product(s)), including the cost of standard delivery and the return's cost. We will refund any money received from you using the same method originally used by you to pay for your purchase, unless agreed otherwise.

 

WHAT HAPPENS NEXT?

Print out the Air Waybill (AWB) that we will send to you and attach it to the outside of the parcel. There will also be a copy to give to the courier. Please save a copy of the AWB for your records. You can use this to track your return shipment.

If you have been provided with a returns invoice for customs, please enclose one inside the package and attach a signed copy on the outside with the AWB.

Please note that you have 30 days to contact us upon the pickup of your return to ensure that we have acknowledged it and received the Product. If you contact us after this 30 days period, we cannot guarantee a refund.

 

FAULTY PRODUCTS

If any Product you order is damaged or faulty when delivered to you or has developed a fault, you may have one or more legal remedies available to you, depending on when you make us aware of the problem, in accordance with your legal rights. If you believe a Product was delivered damaged or faulty or has developed a fault, you should inform us as soon as possible, preferably in writing, giving your name, address and order reference. Nothing in this section affects your legal rights.

 

PRODUCT INFORMATION

Whilst we have taken reasonable steps to depict Products as accurately as possible through the photographs and other images featured on the Site, the detailing (such as colour, pattern and texture, etc.) you see on-screen will depend on your monitor and, as such, may not exactly reflect the actual detailing of a Product when you receive it.

Any information on the Site regarding sizing of Products is included as a guide only. If you are in any doubt as to the size of any Product you require, we recommend that you contact us prior to placing an order.

 

WHAT YOU ARE ALLOWED TO DO

You may only use the Site for non-commercial use and only in accordance with these terms and conditions. You may retrieve and display content from the Site on a computer screen, print and copy individual pages and, subject to the next section, store such pages in electronic form. Additional terms may also apply to certain features, parts or content of the Site and, where they apply, will be displayed on-screen or accessible via a link.

 

WHAT YOU ARE NOT ALLOWED TO DO

Except to the extent expressly set out in these terms and conditions, you are not allowed to :

  • 'scrape' content or store content of the Site on a server or other storage device connected to a network or create an electronic database by systematically downloading and storing all of the content of the Site.
  • Remove or change any content of the Site or attempt to circumvent security or interfere with the proper working of the Site or the servers on which it is hosted.
  • Create links to the Site from any other website, without our prior written consent, although you may link from a website that is operated by you provided the link is not misleading or deceptive and fairly indicates its destination, you do not imply that we endorse you, your website, or any products or services you offer, you link to (and do not frame or replicate) the home page of the Site, and the linked website does not contain any content that is unlawful, threatening, abusive, defamatory, pornographic, obscene, vulgar, indecent, offensive or which infringes on the intellectual property rights or other rights of any third party.

You must only use the Site and anything available from the Site for lawful purposes (complying with all applicable laws and regulations), in a responsible manner, and not in a way that might damage our name or reputation or that of any of our affiliates.

All rights granted to you under these terms and conditions will terminate immediately in the event that you are in breach of any of them.

 

INTELLECTUAL PROPERTY RIGHTS

All intellectual property rights in any content of the Site (including text, graphics, software, photographs and other images, videos, sound, trade marks and logos) are owned by LA Panoplie or our licensors. Except as expressly set out here, nothing in these terms and conditions gives you any rights in respect of any intellectual property owned by us or our licensors and you acknowledge that you do not acquire any ownership rights by downloading content from the Site. In the event you print off, copy or store pages from the Site (only as permitted by these terms and conditions), you must ensure that any copyright, trade mark or other intellectual property right notices contained in the original content are reproduced.

 

CONTENT

We may change the format and content of the Site from time to time. You agree that your use of the Site is on an 'as is' and 'as available' basis and at your sole risk.

Whilst we try to make sure that all information contained on the Site (other than any user-generated content) is correct, it is not intended to amount to authority or advice on which reliance should be placed. You should check with us or the relevant information source before acting on any such information.

We make or give no representation or warranty as to the accuracy, completeness, currency, correctness, reliability, integrity, quality, fitness for purpose or originality of any content of the Site and, to the fullest extent permitted by law, all implied warranties, conditions or other terms of any kind are hereby excluded and we accept no liability for any loss or damage of any kind incurred as a result of you or anyone , using the Site or relying on any of its content.

We cannot and do not guarantee that any content of the Site will be free from viruses and/or other code that may have contaminating or destructive elements. It is your responsibility to implement appropriate IT security safeguards (including anti-virus and other security checks) to satisfy your particular requirements as to the safety and reliability of content.

 

OUR LIABILITY

  • Nothing in these terms and conditions shall limit or exclude our liability to you :
  • For death or personal injury caused by our negligence.
  • For fraudulent misrepresentation.
  • For breach of any term implied by the Consumer Rights Act 2015 and which, by law, may not be limited or excluded.
  • Under Part I of the Consumer Protection Act 1987, or
  • For any other liability that, by law, may not be limited or excluded.

 

GENERAL

You may not transfer or assign any or all of your rights or obligations under any Contract.

All notices given by you to us must be given in writing to the address set out at the end of these terms and conditions. We may give notice to you at either the email or postal address you provide to us when placing an order.

If we fail to enforce any of our rights, that does not result in a waiver of that right.

If any provision of these terms and conditions is found to be unenforceable, all other provisions shall remain unaffected.

These terms and conditions may not be varied except with our express written consent.

These terms and conditions and any document expressly referred to in them represent the entire agreement between you and us in relation to the subject matter of any Contract. We are required by law to advise you that Contracts may be concluded in the French language only and that no public filing requirements apply.

These terms and conditions shall be governed by French law, and you agree that any dispute between you and us regarding them or any Contract will only be dealt with by the French courts.

 

CONTACTING US

Please submit any questions you have about these terms and conditions or an order you have placed or ordering in general by email to customerservice@la-panoplie.com by telephone on +33 (0)1 48 07 87 37  between the hours of 9am to 6pm GMT, Monday to Friday or write to us at :

SARL BLACKFRIDAY // LA PANOPLIE Paris
5 Rue de Charonne
75011 Paris

 

CANCELLATION FORM

SARL BLACKFRIDAY // LA PANOPLIE Paris

5 Rue de Charonne
75011 Paris

By email to customerservice@la-panoplie.com

I/We* hereby give notice that I/we* cancel my/our* contract of sale of the following goods* / for the supply of the following service*:
...................................................
...................................................
Ordered on* / received on*: ...................................................
Names of consumer(s): ...................................................
Address of consumer(s): ...................................................
...................................................
...................................................
Signature of consumer(s) (only if this form is notified on paper): ...................................................
Date: ...................................................

*Delete as appropriate


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